Operational Excellence

In this course, we are going to discuss minimum viable service delivery. This is really how to structure the operations and the service delivery side of your online business.

Now what we’re going to do is learn the other side of doing an online business, which is really how do we deliver amazing results to our clients? How do we keep our clients for the long run? How do we minimise the chances of issues coming up with our clients? Because when you have an online business, we are sure all of you know, that it’s not just about marketing. It’s not just about sales, and it’s not just about attracting clients and bringing them in.

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